Nicolás Calvache Jiménez

Tech Lead & Software Engineer

• Spearheaded the architecture and deployment of Vertex AI-powered virtual telephone agents for the Asturias Health Service (SESPA) within the Rovozia SaaS platform. Automated 24/7 medical appointment management, successfully handling 50,000+ call minutes monthly and eliminating lost patient calls using advanced NLP.
• Developed and integrated Generative AI capabilities into the flagship SaaS, optimizing the core telephony infrastructure to deploy context-aware voicebots that automate complex administrative flows without human intervention.
• Engineered robust Node.js RESTful APIs and real-time data pipelines (BigQuery, Firebase) to support high-volume concurrent AI agents running across the ecosystem.
• Managed Infrastructure as Code (IaC) with Terraform and automated CI/CD pipelines via GitHub Actions and Cloud Build for seamless platform updates.
• Implemented comprehensive platform observability and monitoring dashboards utilizing Grafana and Looker Studio.
• Integrated the cloud AI SaaS with clients' on-premise legacy infrastructures, automating critical data synchronization and translating complex business requirements into scalable technical deliverables.
• Ensured 99% SLA auditability and strict compliance with data protection standards across the SaaS platform.

• Designed and deployed a highly scalable GCP architecture from scratch, leveraging serverless pay-as-you-go solutions (Cloud Run, Cloud Storage, MongoDB Atlas) to optimize infrastructure costs to near zero.
• Managed the end-to-end deployment and integration of their React Native mobile MVP, ensuring seamless synchronization between the mobile frontend and the cloud backend ecosystem to support a high-performance user experience.

• Designed and developed an 'Advanced Voicemail' module for the existing Rovozia SaaS platform, leveraging Dialogflow and Node.js to enhance core telephony capabilities and user experience.
• Seamlessly integrated these AI-driven microservices into the legacy telephony architecture, significantly boosting operational efficiency by automating the handling of 300 to 700 customer calls daily.

• Co-led an Agile development team of 6 interns, managing sprint prioritization, task orchestration, and code reviews.
• Modernized and optimized academic web modules for a large-scale LMS ecosystem using PHP, Mustache, and JavaScript.
• Bridged the gap between engineering and business stakeholders to translate requirements into technical deliverables.

• Contributed technical expertise to the development of two major European educational technology initiatives: LOVEDISTANCE and KOULU.
• Developed and maintained robust RESTful APIs to seamlessly integrate external educational services with the Moodle ecosystem.
• Revamped internal web interfaces using HTML5, CSS, and JavaScript, significantly improving enterprise tool usability.